FOR YOUR FLEET PROTECTION, YOU CAN RELY ON ONE OF THERMO KARE ASSISTANCE AGREEMENT
Service contracts Thermo King
ThermoKare is the portfolio of Thermo King service assistance contracts, thanks to which you will have the guarantee of constant control over your fleet, at a certain cost.
These assistance solutions will give you the possibility to articulate a simple and safe strategy, against what cannot be planned. The options that will be exposed to you by our sales representative will be evaluated directly with you, according to your needs.
What are the common goals of each ThermoKare contract?
- Eliminate every unexpected expense
- Meet your own needs
- Improve your fleet efficiency
- Reduce the operating costs
iKare Web: web portal that allows you to check the status of your fleet and assistance, in order to be always update.
Chose the best solution for your fleet:
Assistance Solutions
AssistancePlus
The AssistancePlus assistance contract includes:
– Full warranty assistance for the first three years of the refrigeration unit operation
– Coverage of calls and overtime for incidents that occur outside normal working hours
– Range of optional offers available to overcome the problem of repeated stops for assistance
– 24/7 emergency assistance, 500 Thermo King workshops available throughout Europe
– WarrantyPlus label
WarrantyPlus
The WarrantyPlus assistance contract includes:
– Full warranty assistance for the first three years of the refrigeration unit operation
– Labor and parts costs for service performed during normal business hours at a Thermo King dealer
– Technical inspection, maintenance and any repairs
– WarrantyPlus label for immediate identification
– During each inspection the service booklet is stampet. This can maintain the residual value of the unit at the time of resale, allowing you to pay back he investment made by purchasing a WarrantyPlus plan
– Range of optional offers available to overcome the problem of repeated stops for assistance
– 24/7 emergency assistance, 500 Thermo King workshops available throughout Europe.
ProtectionPlus
The ProtectionPlus contract includes:
– Calls and overtime relating to incidents that occur outside the normal working hours do not represent extra costs during the warranty period
– Premium coverage during the warranty period, for unforeseen costs
– Range of optional offers available to overcome the problem of repeated stops for assistance. It will also be possible to include travel, an annual inspection or complete maintenance
– ProtectionPlus label for immediate identification
– 24/7 emergency assistance, 500 Thermo King workshops available throughout Europe
Assistance Premium Solutions
MaintenancePlus
The MaintenancePlus contract includes:
– Covers preventive maintenance of the vehicle fleet
– Immediate credit at all Thermo King dealers, standardized prices and consolidated monthly costs in a single detailed invoice
– Regular maintenance of the unit, which increases productivity times and ensures a standard timeframe for manpower
– Fixed prices on a European basis for spare parts and country specific labour rates
– iKare system
ComfortPlus
The ComfortPlus contract includes:
– spare parts and preventive maintenance, assistance and repairs, carried out any authorized Thermo King dealer, for maximum comfort: a single solution that brings together all our services
– total flexibility thanks to customized programs that meet the needs of the operator, based on the number of hours of operation of the units and the number of years the contract lasts
– Fleet managers can manage detailed reports such as the numbers and locations of unforeseen reparations, on spare parts supplied and so on
– Full access of Thermo King iKare portal, in which is possible to monitor the status of all units and check the history of interventions carried out
– All contracts are customized: the assistance level can be adapted according to the client’s needs and budget.
FURTHER ASSISTANCE SERVICES
ThermoAssistance
What does the Thermo King service Assistance offer?
– Continuous availability with direct telephone access 24/7 and 365 days a year for Thermo King units to Thermo King customers, even when traveling abroad
– Fast assistance, most of the local area can be reached within 2 hours
– Global assistance that includes more than 500 workshops in 75 countries
– No requests of payment in the Assistance points for client with assistance contract ThermoKare or with a warranty payment of his local dealer
– Genuine Thermo King replacement parts and proven quality service
RoadAssistance
What does the RoadAssistance offer?
– Availability with direct telephone access 24 hours, 7 days a week and 365 days a year in the event of breakdowns associated with semi-trailers through a third-party service network and the network of Thermo King authorized dealers
– The service offers support in case of breakdowns event associated with semi-trailers (assistance for tires, brakes, axles, tail lifts, headlights and accessories) thanks to a service provider present throughout Europe.
